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2018 Support Benchmark - Research Study

Service Strategies is conducting research on customer support practices to benchmark industry wide performance. Areas of focus include service offerings, staff utilization, performance metrics, the use of technology and more. We thank you for your participation in this study and in appreciation of your contribution, we will provide you a free summary of the survey results. As with all of our research studies, responses will remain confidential.

The survey should take no more than 15 minutes to complete. 

 
1. If you would like to receive a summary report highlighting the findings of the study, please provide your contact details. Individual survey results will remain confidential.
2. What is your role in the organization?
3. For this survey, to which regions will your responses apply?
4. What is the annual Total Revenue of your company?
5. What is the annual Services revenue of your company?
6. How many employees are in your Services organization?
7. What types of products are you supporting? (Select all that apply)*
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