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WFS Child East Texas Care Services Customer Satisfaction Survey

Your customer transaction

1. How did you contact us? *This question is required.
If you contacted us by phone, Did you speak with someone or did you choose to leave a message?
Were you happy with the way your call was answered?
Space Cell YesNoNot Applicable
Was the amount of time your call was answered reasonable?
On your first attempt did you reach a staff member?
Did you get resolution to the reason you were calling?
If no one answered your call were you were able to leave a message ?
3. What was the reason for your contact with Child Care Services? *This question is required.
What was the specific purpose of your contact? (select one)
Are you interested in becoming a Texas Rising Star provider or advancing your Texas Rising Star level this year? *This question is required.