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WFS Child East Texas Care Services Customer Satisfaction Survey

Your customer transaction

1. How did you contact us? *This question is required.

If you contacted us by phone, Did you speak with someone or did you choose to leave a message?

Were you happy with the way your call was answered?

Space Cell	Yes	No	Not Applicable
Was the amount of time your call was answered reasonable?	Was the amount of time your call was answered reasonable?: Yes	Was the amount of time your call was answered reasonable?: No	Was the amount of time your call was answered reasonable?: Not Applicable
On your first attempt did you reach a staff member?	On your first attempt did you reach a staff member?: Yes	On your first attempt did you reach a staff member?: No	On your first attempt did you reach a staff member?: Not Applicable
Did you get resolution to the reason you were calling?	Did you get resolution to the reason you were calling?: Yes	Did you get resolution to the reason you were calling?: No	Did you get resolution to the reason you were calling?: Not Applicable
If no one answered your call were you were able to leave a message ?	If no one answered your call were you were able to leave a message ?: Yes	If no one answered your call were you were able to leave a message ?: No	If no one answered your call were you were able to leave a message ?: Not Applicable

2. What is the name of the child care staff member that provided your services? *This question is required.

3. What was the reason for your contact with Child Care Services? *This question is required.

What was the specific purpose of your contact? (select one)

Please enter an 'other' value for this selection.

Are you interested in becoming a Texas Rising Star provider or advancing your Texas Rising Star level this year? *This question is required.

Please provide your Name, phone number, email address, and name of facility so that we can assist you in receiving Texas Rising Star credentials.