Scam Customer Service Calls

Scam Call Survey
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1. Did a real person call you, or an automated machine?
2. Did the caller mention an organization they claimed to be affiliated with? If so, please list below:
3. Was the caller male or female?
4. What language did the caller speak?
5. Did the caller have a strong accent, or none at all?
6. Did the caller ask you for your credit card information?
8. If you paid by a method other than credit card, which method did you use?
9. If you paid by a method other than credit card, can you provide details of who the payment was sent to?
10. Have you already reported this as fraud? If so, and you do not mind doing so, can you give us the details of who you have reported it to? Important: If you have not already reported this as fraud, please do so as soon as possible. This should be reported to both your credit card company and the police/IC3. Internet Crime Complaint Center (IC3) www.ic3.gov
11. If the user asked you to visit a URL, please write it in the field below. If they did not, please check "NA."
12. Did the caller ask for remote access to your system? 8a. (if yes), how did they obtain access? Ammyy, TeamViewer, or another application? (please specify)
13. Did the caller ask for other personal information?
14. How many times have you received calls from this person?
15. If you have caller ID, what phone number did the caller use?
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