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Online Shopping 2017

Dear client,

 

My name is Patricia Payne and I would like to ask for your cooperation for this survey. I am a M.B.A student at I.C.U.C and I am currently doing a research on internet (online) shopping. You are chosen to participate in this survey because you are a client of PuntoMio N.V. This will take approximately 15 minutes of your time. I appreciate and thank you for your cooperation.

ANONYMITY IS GUARANTEED!!!

Variables of the conceptual model:

01—03=E-commerce Knowledge, 04—07=Perceived Reputation, 08—15=Perceived Risk, 16—21=Perceived ease of use, 22—26=Trust, 27—31=Purchase online intention.

Read each statement and indicate your level of agreement
1. I am very familiar with online shopping
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
2. I have sufficient knowledge to shop online comfortably
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
3. I fully understand the transaction model of online purchasing
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
4. I know the E-Commerce websites very well
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
5. The reputation of internet shopping is at risk
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
6. The opportunity to give feedback when shopping online exists
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
7. There are many useful links when internet shopping
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
8. I feel my credit card details may be compromised or misused if I buy online
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
9. I might get overcharged if I purchase online
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
10. I feel that my personal information given for transaction to the retailer may be compromised to 3-rd parties
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
11. I might not get what I ordered through online shopping
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
12. I might receive malfunctioning merchandise
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
13. It is hard to judge the quality of merchandise over the internet.      
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
14. I feel that it will be difficult settling disputes when I purchase online
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
15. It is easy to cancel orders purchased online
Strongly DisagreeDisagreeNeither agree nor disagreeAgreeStrongly Agree
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