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In preparation for our development effort starting in early November, ServiceNow would like to gather data for the development team as they get started. To be clear, the discovery process will start in November with development coinciding shortly after. The development time will vary depending on the path forward. Please consider the questions below as well as adding any other feedback.
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4. Which would be the preferred method?
5. How and where should the data be ingested into ServiceNow?
6. Should we focus on Epic only issues or give the ability to generate any type of service request into the Epic Help button?
7. What default groups should we have as part of the ticket assignment?
8. If you answered yes to #7, should we develop the ability to create a demand/project from the enhancement request?
9. How important is bi-directional updating?
10. How important is having a screenshot sent as part of the ticket generation?
11. Should we also include enhancement requests in addition to incidents?
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