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Ecobank Current and Savings Accounts Survey 2018

1. How long have you been banking with Ecobank
2. What type of account do you hold with Ecobank? Check all that apply
3. What are the top 3 factors that influenced your decision in opening any of these accounts with Ecobank? (select all that apply)
4. What delivery channels do you prefer to use in operating your account? (Please drag from left to right in order of preference) Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.
5. How satisfied are you with the following key benefits of our Current and Savings Accounts?
Space Cell Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedDo not use service
Minimum balance
Interest
Branch Support
Loans
Cards
ATMs
Internet Banking
Mobile App
Contact Center Support
6. How likely will you recommend the following accounts to your friends and family members? Use a rating of 0 (not likely) to 10 (very likely)
Space Cell 012345678910
Personal Current Account
Personal Savings Account
Xpress Account
Investment Deposit Account
Junior Saver Account
7. Please give us a reason for your scores in question 6
8. Have you heard about the Ecobank Mobile App?
9. Tell us how you heard about the Ecobank Mobile App
10. Have you downloaded the Ecobank Mobile App?
11. How often do you use the Ecobank Mobile App?
12. If you use other bank's mobile app how does the Ecobank Mobile App compare?
0%