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Complaint feedback survey

Please give us your feedback about how we responded to your complaint.

We are constantly looking for ways to improve our complaint service.  As you have recently made a complaint we are keen to receive your feedback on how your complaint was handled.  This information will be kept anonymously and used to improve the way we respond to complaints.   

 
2. When you were considering whether to make a complaint, was information about the complaints process clear, visible and accessible?
3. Did you feel confident that your care would not be compromised by making a complaint?
 
4. When you made a complaint, were you able to communicate your concerns in a way that suited you?
 
5. Did you feel that your concerns were understood?
 
6. Did you feel that you received enough information on how your complaint would be handled?
 
7. Were you aware of who was dealing with your complaint and how to contact them?
8. Did we update you on the progress of your complaint at regular intervals?
9. Did you receive a response within the time period expected?
10. Do you feel we addressed all the points you made?
11. Was the response clear and easy to understand?
12. Reflecting on the experience, do you feel your complaint was taken seriously at a senior level within the organisation?
13. Would you feel confident to complain again should the need arise in the future? 
14. Do you feel that your complaint has made a difference and been used to improve services? 
DIVERSITY MONITORING
16. Please tell us your gender?
17. Which age group do you belong to?          
18.
Do you consider yourself to have a disability? i.e. a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities. 
19. How would you describe your ethnic or origin? Please select one box
21. Is your gender identity the same as at birth?
22. How would you describe your religion or belief?
23. Are you married?
24. Are you or your partner pregnant?
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