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Maine State Rehabilitation Council - Customer Satisfaction Survey

If you have been a customer of the Division of Vocational Rehabilitation (DVR) in Maine, we need your feedback.

The Maine State Rehabilitation Council (SRC) is responsible for conducting yearly reviews and analysis of the effectiveness of Maine’s vocational rehabilitation services and customer satisfaction.

  • Please answer all questions. Your answers will help us improve vocational rehabilitation services.
  • All surveys are confidential. 
  • Please contact ralbair@drcme.org if you need assistance in order to take this survey. 

Questions that are marked with an asterisk "*" are required.

1. I was treated with respect by the Division of Vocational Rehabilitation (VR). *This question is required.
2. My counselor and I had a good working relationship. *This question is required.
3. DVR staff were available to help me when needed. *This question is required.
4. My phone calls were returned in a reasonable amount of time. *This question is required.
5. I was able to see my counselor when I needed to. *This question is required.
6. I was informed of my right to disagree with and appeal DVR’s decisions. *This question is required.
7. I was aware of the Client Assistance Program and that CAP could help me with disputes with DVR.   *This question is required.
8. I knew the reason for DVR services was to help me find a job. *This question is required.
9. I was involved in choosing my vocational goal. *This question is required.
10. I helped plan the services I received. *This question is required.
11. Services were provided to me in a reasonable amount of time. *This question is required.
12. I feel my counselor clearly explained all services available to me. *This question is required.
13. I received enough information to make good choices. *This question is required.
14. Overall, I am satisfied with the services I received from VR and their service providers. *This question is required.
If you are employed, please answer Questions 15 and 16, otherwise skip to Question 17
15. I am satisfied with my job.
16. VR helped me reach my vocational goal.
17. Would you recommend DVR to a friend or family member?  
Please tell us more about yourself:
21. Which best describes your age? 
22. What is your highest level of education?
23. What disability or disabilities do you have? (check all that apply)
Thank you for taking our survey. Your response is very important to us.